Return & Refund Policy

Overview

At ROYAL MEUBLE, customer satisfaction is one of our highest priorities. We strive to provide high-quality furniture and mattresses that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

By placing an order through our website, you agree to the terms outlined in this policy.

Return Eligibility

We accept return requests for eligible products that meet our return requirements. To qualify for a return, items should be:

  • In unused condition.

  • Free from damage caused after delivery.

  • Returned with original packaging whenever possible.

  • Complete with all included parts, accessories, manuals, and hardware.

  • Accompanied by proof of purchase or order confirmation.

Returns that do not meet these conditions may not be eligible for approval.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or other reasons.

These may include:

  • Customized or made-to-order furniture.

  • Personalized products.

  • Clearance or final sale items.

  • Gift cards.

  • Products marked as non-returnable at the time of purchase.

  • Mattresses or bedding products that have been opened or used where prohibited by applicable hygiene regulations.

Please review individual product information before placing your order.

Return Request Process

If you wish to return an item, please contact our customer support team as soon as possible after receiving your order.

When submitting a return request, please provide:

  • Your order number.

  • Product name.

  • Reason for the return.

  • Photos of the product if the item is damaged or defective.

  • Any additional information that may help us evaluate your request.

Our team will review your request and provide instructions regarding the next steps.

Inspection of Returned Items

Once your returned item is received, it will undergo an inspection to verify its condition and eligibility.

During inspection, we may verify:

  • Product condition.

  • Signs of use.

  • Missing components.

  • Packaging condition.

  • Manufacturing defects.

  • Shipping damage.

Approval of refunds or exchanges is subject to successful inspection.

Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please notify us promptly.

Whenever possible, include photographs showing:

  • The damaged product.

  • The shipping packaging.

  • Product labels.

  • Any visible defects.

We will review the issue and work toward an appropriate solution, which may include replacement, repair, store credit, or a refund where applicable.

Incorrect Orders

If you receive an incorrect item, please inform us as soon as possible.

After verification, we will arrange the appropriate resolution, which may include replacement of the incorrect product or another suitable solution.

Exchanges

Eligible products may qualify for exchange depending on inventory availability.

Exchanges may be requested if:

  • You received a defective product.

  • The incorrect item was delivered.

  • An approved exchange has been authorized by our customer service team.

Replacement products are subject to current stock availability.

Refund Process

Once your return has been approved and inspected, your refund will be processed using the original payment method whenever possible.

Depending on your financial institution or payment provider, it may take several business days before the refunded amount appears in your account.

Processing times may vary based on the payment method used during checkout.

Partial Refunds

In certain situations, only a partial refund may be issued.

Examples may include:

  • Products returned with missing parts.

  • Items showing signs of use beyond normal inspection.

  • Products returned without original packaging.

  • Items damaged after delivery due to customer handling.

  • Returns approved with applicable restocking deductions where permitted.

Each case will be evaluated individually.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item was defective.

  • The wrong product was delivered.

  • The return resulted from our error.

Furniture and oversized items may require specialized transportation, and applicable return shipping charges may vary depending on the product and delivery location.

Furniture Returns

Furniture products should be carefully repackaged before return whenever possible.

Customers should avoid disassembling products improperly or causing additional damage during return preparation.

Returned furniture must remain in good condition to qualify for refund consideration.

Mattress Returns

Due to health and hygiene regulations, mattress returns may be subject to additional restrictions.

Please carefully review product information before purchasing a mattress, as opened or used mattresses may not qualify for return unless defective or otherwise required by applicable consumer protection laws.

Cancellations

Orders may be cancelled before shipment whenever possible.

If an order has already entered processing or has been dispatched, cancellation may no longer be available and the order may instead be subject to our standard return process.

Refused Deliveries

If a customer refuses delivery without prior authorization, additional shipping, handling, storage, or return transportation fees may apply.

Unauthorized refused deliveries may reduce the amount eligible for refund where permitted by applicable law.

Customer Responsibilities

Customers are responsible for:

  • Reviewing product descriptions before purchasing.

  • Measuring available space to ensure furniture fits.

  • Inspecting products immediately upon delivery.

  • Following proper product care instructions.

  • Keeping proof of purchase.

  • Reporting any concerns promptly.

Failure to follow these responsibilities may affect return eligibility.

Manufacturer Warranty

Some products may be covered by a manufacturer’s warranty.

Warranty coverage differs from our return policy and may include protection against manufacturing defects for a specified period.

Warranty claims are subject to the manufacturer’s terms and conditions.

Limitation of Liability

ROYAL MEUBLE reserves the right to refuse returns or refunds that do not comply with this policy or applicable laws.

Our liability is limited to the purchase value of the affected product where permitted by law.

We are not responsible for damages resulting from improper assembly, misuse, neglect, unauthorized modifications, accidents, or normal wear and tear.

Policy Updates

We may revise this Return & Refund Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

Any updates become effective immediately upon publication on our website.

We encourage customers to review this policy periodically before placing an order.

Contact Us

If you have any questions regarding returns, refunds, exchanges, warranty claims, or product eligibility, please visit our Contact Us page. Our customer support team will be happy to assist you and provide guidance throughout the return process.