Shipping Policy
Overview
At ROYAL MEUBLE, we are committed to delivering your furniture and mattresses safely, efficiently, and in excellent condition. This Shipping Policy outlines our shipping process, estimated delivery timelines, customer responsibilities, and other important information to help ensure a smooth delivery experience.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Order Processing
Once your order has been successfully placed, our team begins preparing it for shipment. This includes order verification, inventory confirmation, quality inspection, packaging, and coordination with our delivery partners.
Processing times may vary depending on product availability, order size, and seasonal demand.
Orders are processed during regular business days. Orders placed on weekends or public holidays will generally begin processing on the next business day.
Shipping Confirmation
After your order has been prepared for shipment, you may receive a confirmation containing your shipping details. If tracking information is available, it will be provided once your order has been dispatched.
Please note that tracking availability may vary depending on the shipping method and delivery service.
Delivery Time
Estimated delivery times may vary based on several factors, including:
Product availability
Delivery destination
Shipping method selected
Weather conditions
Carrier schedules
High-demand periods
Unexpected transportation delays
While we make every effort to deliver orders within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed.
Shipping Charges
Shipping costs are calculated based on factors such as:
Delivery location
Product size and weight
Number of items ordered
Shipping method
Promotional offers or special discounts
Applicable shipping charges will be displayed during the checkout process before your order is completed.
Furniture Deliveries
Furniture items often require special handling due to their size and weight. Some products may be delivered using specialized freight or furniture delivery services.
Certain deliveries may require scheduled appointments to ensure someone is available to receive the order.
Our delivery partners may contact you before delivery to confirm the delivery date or time window.
Mattress Deliveries
Mattresses are packaged carefully to help ensure they arrive in excellent condition. Depending on the product, mattresses may be shipped compressed, rolled, or in their standard form.
Please allow adequate time for your mattress to fully expand if applicable after unpacking.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify the following before placing your order:
Street address
Apartment or unit number
Postal code
City and province
Contact phone number
Email address
Incorrect or incomplete shipping information may delay delivery or result in additional shipping charges.
Failed Deliveries
Delivery may be unsuccessful if:
No one is available to receive the shipment.
The delivery address is incorrect.
Access to the property is restricted.
Delivery instructions are incomplete.
If a delivery attempt fails, additional delivery fees may apply for rescheduling.
Inspection Upon Delivery
We encourage customers to inspect all products carefully upon delivery.
Please verify:
The correct items were received.
Packaging appears intact.
Products show no visible shipping damage.
The quantity matches your order.
If you notice any visible damage or missing items, please report the issue as soon as possible.
Delivery Access Requirements
Before placing an order, customers should ensure that purchased furniture can safely fit through:
Front doors
Hallways
Staircases
Elevators
Entryways
Interior doors
Customers are responsible for measuring their available space before ordering.
ROYAL MEUBLE cannot be held responsible if furniture cannot be moved into the property due to insufficient access or inaccurate measurements.
Pickup Orders
Customers who select the pickup option will receive notification once their order is ready for collection.
Please bring appropriate identification or proof of purchase when collecting your order.
Orders should be picked up within the timeframe provided unless alternative arrangements have been approved.
Delays Beyond Our Control
Occasionally, deliveries may be delayed due to circumstances outside our control, including:
Severe weather
Natural disasters
Traffic disruptions
Carrier delays
Supply chain interruptions
Public holidays
Government restrictions
Unexpected logistical challenges
We appreciate your patience and understanding should these situations occur.
Multiple Shipments
If your order contains multiple items, products may be shipped separately depending on inventory availability, warehouse location, or packaging requirements.
Separate shipments may arrive on different dates without additional notice.
International Shipping
International shipping availability depends on the destination and applicable shipping services.
Additional customs duties, taxes, import fees, or clearance charges imposed by local authorities are the responsibility of the customer unless otherwise stated.
International delivery times may vary due to customs processing and local regulations.
Lost or Damaged Shipments
Although we take every precaution to ensure safe delivery, shipping issues may occasionally occur.
If your shipment appears to be lost, significantly delayed, or arrives damaged, please notify us promptly so we can work with the shipping carrier to investigate the issue and assist with an appropriate resolution.
Shipping Restrictions
Certain products may have shipping limitations based on:
Delivery location
Product size
Weight restrictions
Local regulations
Carrier service availability
If shipping restrictions apply to your order, our team will contact you to discuss available alternatives.
Order Changes
If you need to change your shipping address or delivery information after placing an order, please contact us as soon as possible.
While we will make every effort to accommodate changes, modifications may not be possible once an order has entered processing or has already been shipped.
Customer Responsibilities
To help ensure successful delivery, customers are responsible for:
Providing accurate shipping information.
Reviewing product dimensions before ordering.
Measuring all entry points and installation spaces.
Being available during scheduled deliveries when required.
Inspecting products upon arrival.
Reporting shipping concerns promptly.
Policy Updates
ROYAL MEUBLE reserves the right to modify this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on our website. We encourage customers to review this policy periodically for the latest information.
Contact Us
If you have any questions regarding shipping, delivery, pickup, or your order status, please visit our Contact Us page. Our team will be happy to assist you and provide any information you may need.