Return & Refund Policy

At Royal Meuble, we aim to provide quality furniture and transparent purchasing terms.

By completing a purchase, customers acknowledge and agree to the conditions outlined in this Return & Refund Policy.

Except where required by applicable consumer protection legislation, purchases are considered final.

All furniture, mattresses, accessories, clearance merchandise, promotional merchandise and special-order products are considered FINAL SALE once the purchase has been completed.

We do not accept returns, exchanges or refunds due to:

• Change of mind.
• Colour, fabric, texture, firmness or style preference.
• Furniture being too large or too small for the customer's space.
• Incorrect measurements.
• Furniture not fitting through entrances, hallways, elevators or stairs.
• Ordering the wrong size, model, colour or configuration.
• Normal variations in colour, grain, stitching or dimensions.

Customers are responsible for verifying product information, dimensions and access requirements before purchase.

A product may qualify for service where a verified manufacturing defect is present.

Customers may be required to provide:

• Proof of purchase.
• Invoice or order number.
• Clear photographs or videos of the issue.
• Product labels or model information.

Royal Meuble reserves the right to inspect and assess the merchandise to determine the nature and cause of the issue.

Where a manufacturing defect is confirmed, the appropriate remedy may include repair, replacement of a defective component, replacement of the merchandise or another remedy required by law.

The following products are generally non-returnable:

• Special-order merchandise.
• Customized or made-to-order furniture.
• Clearance items.
• Floor models and open-box merchandise.
• Opened or used mattresses, pillows and bedding.
• Products damaged due to customer misuse or improper handling.

Customers are encouraged to inspect merchandise at the time of delivery.

Visible delivery damage should be reported to Royal Meuble as soon as reasonably possible.

Photos or videos may be requested to assess the claim.

Orders may only be cancelled before processing begins or before merchandise has been ordered, prepared, transferred, scheduled or shipped.

Special-order and customized merchandise cannot normally be cancelled once submitted to the manufacturer or supplier.

Refusing delivery does not automatically constitute an approved cancellation.

For a manufacturing defect, delivery issue or warranty claim, please provide your invoice or order number together with clear photographs or videos of the issue.